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How To Order

For customers new to online ordering we have tried to make your shopping experience as easy as possible by taking you through the order process step by step. Shopping on line is very much like shopping in a Supermarket, you choose items to purchase and place them in a "Shopping Cart". Our site is continually available so that you can place an order 24/7.

Step 1

Browse the different categories to find items you would like to purchase and/or enter a word in the “Search” box. All items containing that word will display on the screen. If you can’t see what you hoped for, try another search word or check to make sure that you have typed the word correctly. If you prefer, you can also select the name of a particular manufacturer from the drop down list on the left hand side. A list of products available from that manufacturer only will then be displayed for you. You can enlarge an item or view more detailed information by clicking on the product image.

Step 2

Click the "Buy Now" button and the item will be placed into your "Shopping Cart" you then have the choice to either "Continue Shopping" or "Checkout". If you change your mind about an item you have already placed into your "Shopping Cart" this can easily be deleted by clicking the "Delete" button or you can amend the quantity you require of an item by entering the number in the quantity box and then clicking the "Update" button.

Step 3

When you have finished selecting your purchases, click the "Checkout" button. If you have already setup an account with us, you will be prompted for your Log in information. If this is the first time you have made a purchase from Craft Obsessions, you will be prompted to "create an account" by entering a few essential details. Setting up an account is entirely free of charge and is designed to speed up your shopping experience the next time you visit us. (Please refer to our Privacy policy). Subscribing to our newsletter is optional, however from time to time we run promotions and offer special discounts to our customers and this is the way we would normally notify you of these. Once your account as been set up, you can Subscribe or Unsubscribe at any time.

Step 4

You are now taken to a "Delivery Information" page. Postage details are displayed and you can note down an alternative delivery address, this is ideal if you would like the order sent to someone as a special gift.

Step 5

The next page is the “Payment Information” page. If you have a valid Promotional code, please enter it at this stage. We accept all of the major Credit/Debit Cards, or if you prefer you can telephone us directly with your payment details.

For Credit/Debit card payments through our site, we use a payment processing company called SagePay. This provides a secure, encrypted gateway and enables our customers to purchase products online in the knowledge that their credit card details are secure. When you input your credit card information, you will actually be entering this directly onto the SagePay server. Your card information is not seen, recorded by or made available to us in any way. SagePay has been audited and approved by all of the major UK acquiring banks which require SagePay to adhere to all APACS standards.

You will be sent an email confirming all of the details of your order.

International customers please note that we can only accept Credit/Debit card payment for your order.

Step 6

Sit back and relax! Your order will be despatched as soon as we can. If you have any queries please contact us at enquiries@craftobsessions.co.uk